Security at 3buddy

Enterprise-grade protection for your voice data and communications.

Report a security issue?

Contact our security team

Data Encryption

All data transmitted between your devices and 3buddy is encrypted using industry-standard protocols. Data at rest is encrypted using advanced encryption standards to ensure your sensitive information remains secure.

• In Transit: TLS 1.2+ encryption for all data transmission

• At Rest: AES-256 encryption for stored data

• Voice Calls: End-to-end encryption for call data

• Database: Encrypted database storage with key management

• Backups: Encrypted backup systems with secure key rotation

Infrastructure Security

Our services are hosted on secure, compliant cloud infrastructure within the European Economic Area (EEA). We utilize multiple layers of security to protect against threats.

• Hosting: EU-based cloud infrastructure (AWS/Google Cloud)

• Firewalls: Multi-layer firewall protection

• Intrusion Detection: Real-time monitoring and threat detection

• DDoS Protection: Distributed denial-of-service attack mitigation

• Vulnerability Scanning: Regular automated security scans

• Penetration Testing: Annual third-party security audits

• Network Segmentation: Isolated network zones for different services

• Access Logging: Comprehensive audit trails for all access

Access Control & Authentication

We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access production systems and customer data.

• Multi-Factor Authentication (MFA): Required for all administrative access

• Role-Based Access Control (RBAC): Granular permissions based on job function

• Principle of Least Privilege: Users granted minimum necessary access

• Session Management: Secure session handling with timeout

• Password Policies: Strong password requirements and regular rotation

• Single Sign-On (SSO): Enterprise SSO support where applicable

• Access Reviews: Regular review and revocation of unnecessary access

• Privileged Access Management: Special controls for elevated privileges

Data Protection & Privacy

We are committed to protecting your data in accordance with GDPR and other applicable data protection regulations. Your privacy and data security are our top priorities.

• GDPR Compliance: Full compliance with EU data protection regulations

• Data Minimization: Collecting only necessary data

• Data Retention: Automatic deletion after retention periods

• Right to Deletion: Easy data deletion upon request

• Data Portability: Export your data in standard formats

• Privacy by Design: Security built into all systems

• Data Processing Agreements: Compliant agreements with all processors

• Regular Audits: Internal and external security audits

Incident Response & Monitoring

We maintain a comprehensive security operations center (SOC) and incident response program to detect, respond to, and recover from security incidents.

• 24/7 Monitoring: Continuous security monitoring

• Threat Detection: AI-powered threat detection systems

• Incident Response Plan: Documented procedures for security incidents

• Breach Notification: GDPR-compliant notification procedures (72-hour requirement)

• Forensic Capabilities: Security incident investigation tools

• Business Continuity: Disaster recovery and backup procedures

• Regular Drills: Incident response practice exercises

• Communication: Transparent communication during incidents

Compliance & Certifications

We are committed to compliance with international security standards and regulations. We undergo regular audits and assessments to ensure our security practices meet the highest standards.

• GDPR: Full compliance with General Data Protection Regulation

• ISO 27001: Information security management system (in progress)

• SOC 2: Security, availability, and confidentiality controls

• Regular Audits: Annual third-party security assessments

• Vendor Assessments: Security evaluation of third-party vendors

• Legal Compliance: Adherence to all applicable laws and regulations

• Industry Standards: Following best practices and frameworks

Secure Development Practices

Security is built into our development process from the ground up. We follow secure coding practices and conduct regular security reviews.

• Secure Coding: OWASP Top 10 compliance and secure coding standards

• Code Reviews: Mandatory security-focused code reviews

• Dependency Scanning: Automated scanning of third-party dependencies

• Security Testing: Automated and manual security testing

• Threat Modeling: Regular threat modeling exercises

• Security Training: Ongoing security training for developers

• Bug Bounty Program: Responsible disclosure program for security researchers

• Patch Management: Rapid deployment of security patches

Vulnerability Disclosure

If you believe you have found a security vulnerability in 3buddy, please contact our security team immediately. We appreciate your assistance in keeping our platform secure.

• Responsible Disclosure: We encourage responsible disclosure of vulnerabilities

• Response Time: We aim to respond within 48 hours

• Recognition: We recognize security researchers who help improve our security

• No Legal Action: We will not take legal action against security researchers acting in good faith

• Coordination: We work with researchers to coordinate disclosure

• Contact: contact us here for security-related issues

Business Continuity & Disaster Recovery

We maintain comprehensive business continuity and disaster recovery plans to ensure service availability and data protection in the event of disruptions.

• Backup Systems: Regular automated backups with multiple copies

• Recovery Time Objectives (RTO): Defined recovery time targets

• Recovery Point Objectives (RPO): Defined data recovery points

• Redundancy: Multiple data centers and redundant systems

• Testing: Regular disaster recovery drills and testing

• Documentation: Comprehensive disaster recovery procedures

• Communication: Clear communication plans during disruptions

Third-Party Security

We carefully evaluate and monitor all third-party service providers to ensure they meet our security standards and comply with applicable regulations.

• Vendor Assessment: Security evaluation before onboarding

• Contracts: Security requirements in all vendor contracts

• Monitoring: Ongoing monitoring of third-party security

• Data Processing Agreements: GDPR-compliant agreements

• Incident Notification: Requirements for security incident reporting

• Regular Reviews: Periodic security reviews of vendors